We offer in-house training for client service representatives and sales consultants.

The goal of the training is to develop the communication skills of the participants for high-quality client service and sales work; to provide knowledge on the bases of client service; and through the skillful communications of client service representatives/salespeople to improve the competitiveness of companies/organizations.

As a result of the training, you will soon see an increase in the motivation of the personnel, and in this connection, an improvement in efficiency, team spirit and cooperation readiness among the employees; as well as improved sales results and profitability in the company. The clients will be more satisfied with the company, the number of complaints and negative background information will decline, and the number of repeat customers will increase.

Now, under conditions of increased competition, highly qualified personnel is again an extremely important factor in a company’s success.

When compiling the training materials and conducting the training, we use an individualized approach by paying special attention to the problems in your company and the needs of your employees.

To book training and for more information send an e-mail to mpartner@mpartner.ee or call +372 666 7674.